Heather Zaccone has owned and operated Reflex Automotive in Hooksett, New Hampshire since 2007. Over 18 years, she has built one of southern New Hampshire's most recognized independent auto repair shops, specializing in Audi and Volkswagen service while working on all makes and models.
Ms. Zaccone is directly involved in every aspect of shop operations — vehicle diagnostics, repair estimating, customer communication, and quality control. This combination of technical knowledge and business acumen provides a perspective that is uncommon among automotive expert witnesses.
Her shop pioneered the use of digital vehicle inspections, providing detailed photo and video documentation of vehicle conditions before any work is performed. This documentation-first approach reflects the same thoroughness she brings to expert witness work — every finding is backed by evidence.